Joined: 06/17/2014 09:32 PM EDT
Location: Carmel, IN
A quote from the Director of Product Safety for Sears, after receiving a RecallChek report:
"...I feel the service [ RecallChek ] you (the inspector) are offering in regards to recalled products may have some value..."
In this particular situation, a brand new product was nailed as a "potential recall" simply by having similar model numbers, and the builder went to Sears for a clarification and got it from them and later us as well. If you want to know how much integrity an appliance retailer has, show them a RecallChek report. Sears is very serious about their supply chains and I'm happy to report after a very direct interaction that they care about their clients! We think you're valuable too Sears!