90 Day Warranty Question

How are you guys sending the 90 Day Warranty information? With the reports as an attachment? Through ISN as an attachment? Our current report software is HG if this helps.

Thanks,

I have the flyer in the folder with other information that we give the client along with the home owner book.

I use HG also. For moldsafe and sewergard I uploaded the policies to Google Drive, made each one it's own section in the report with a link to view the policy along with a paper handout at time of inspection. You can prob do the same. Look at my website for the sample report link check it out and see if it works.

Thank you guys. Very helpful!

This message was edited 1 time. Last update was at 06/04/2015 03:12 PM EDT

We prefer you to print and hand out to the clients because emails sometimes get filtered to the SPAM/Junk Mail folder.

However, there is a setting in your RecallChek account where the RecallChek report and any policies will be automatically emailed to the client; 90-day, SewerGard, MoldSafe, etc.

1. Log in to your RecallChek account.
2. At the top left, go to Manage Account and select Email Settings.
3. Beneath Email Preferences, you'll see where you can Email Policies To Client. You can also delay the email from going out 'X' amount of days, if you like.
4. Once you make changes, be sure to scroll to the bottom and Update Email Preferences.

I can email you a sample if you like. The way the format is set up on this forum, I'm unable to attach it as a PDF or simple copy/paste.

Brandon, that would be great. Any other options besides printing? You also have brochures right?

homespectors wrote:Brandon, that would be great. Any other options besides printing? You also have brochures right?

You could always download them and email them as an attachment. We have custom marketing brochures in your Resources tab in RecallChek.

Now, if you're looking for custom tri-fold brochures or something similar, you can order them on our inspector marketing website at: http://ultimateinspectormarketing.com/product-category/marketing-materials/brochures/

Yeah, I think I will just email it as an attachment through ISN. But I will be needing some nice brochures. Thanks!

I print the terms page and put it in the folder we give them so if something happens they will hopefully read it before submitting an unnecessary claim. If its in an email they most likely will not print it out and not save the email for later.

Troy, what all goes with it in the folder?

Anytime a client calls in to validate their warranties, I send them an email with the warranty attached, customized with their inspectors company logo.

Looks like this:

John,

Your 90-day Home Warranty has been validated!

Warranty Confirmation #: 123456789
Warranty Expiration Date: July 1, 2015

• $0 Deductible
• This policy expires 90 days from the inspection date or 22 days of closing, whichever comes later.
• This policy only covers those items that were confirmed to be in good working order at time of inspection and excludes all others, regardless of their condition at the time of inspection or if they were repaired.
• Appliances covered in this policy are limited to ovens, ranges, dishwashers, built-in microwaves, trash compactors, and garbage disposals ONLY.
• This policy excludes all appliances, climate control systems, and fixtures over 10 years old.
• Any items not listed in this policy would NOT be covered.
• All mechanical coverage is limited to those items within the home’s foundation, and limited to an aggregate maximum of $500.00. All structural coverage is limited to issues within the home’s foundations and is limited to an aggregate maximum of $2,000.00.

You may submit your claim via email to 90day@rwswarranty.com. If you are filing on any appliance, water heater or HVAC system please be sure to include the make, model and serial number of the failed item. If you have a 1 year warranty you must submit your claim with them first and then you may submit that deductible invoice to us for reimbursement as long as it is something eligible for the 90-day warranty coverage.

Any claims submitted to my email will not be processed. Please submit the claim to 90day@rwswarranty.com

Thanks again in advance,

Brandon Wells
Accounts Manager
Inspector Services Group | Residential Warranty Services | Mountain Home Warranty
RecallChek | 90-Day Warranty | 100-Day Warranty
SewerGard | MoldSafe | Termite Protection Plan

bmwells62380 wrote:We prefer you to print and hand out to the clients because emails sometimes get filtered to the SPAM/Junk Mail folder.

However, there is a setting in your RecallChek account where the RecallChek report and any policies will be automatically emailed to the client; 90-day, SewerGard, MoldSafe, etc.

1. Log in to your RecallChek account.
2. At the top left, go to Manage Account and select Email Settings.
3. Beneath Email Preferences, you'll see where you can Email Policies To Client. You can also delay the email from going out 'X' amount of days, if you like.
4. Once you make changes, be sure to scroll to the bottom and Update Email Preferences.

I can email you a sample if you like. The way the format is set up on this forum, I'm unable to attach it as a PDF or simple copy/paste.

Wow. Wish I knew this a long time ago. I just updated.

B, pls send me an email sample.

This message was edited 1 time. Last update was at 06/04/2015 04:24 PM EDT

I got ya, Pete! Check your email.

However, there is a setting in your RecallChek account where the RecallChek report and any policies will be automatically emailed to the client; 90-day, SewerGard, MoldSafe, etc.

1. Log in to your RecallChek account.
2. At the top left, go to Manage Account and select Email Settings.
3. Beneath Email Preferences, you'll see where you can Email Policies To Client. You can also delay the email from going out 'X' amount of days, if you like.
4. Once you make changes, be sure to scroll to the bottom and Update Email Preferences.

This is totally awesome. I updated my account now. Thank you!!

No problem! I'll email you a sample as well, Jeremiah!