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RecallChek Follow Up  XML
Forum Index » Recalls & Class Action Settlements
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gfricke
The Big Lebowski
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Joined: 06/19/2014 09:51 PM EDT
Messages: 453
Location: St Petersburg, FL
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What is everyone doing when you get the email notification from RecallChek and it has a potential recall on it? Are you sending out a follow up email to the client letting them know, or just letting the generated email and report stand on its own? Was just curious if I should populate an ISN template for it.

Glenn Fricke
DG Construction & Inspections
727-642-2793
www.dgciflorida.com
www.mystpetersburghomeinspector.com
www.florida-home-inspector.us
www.dgconcierge.com
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www.hugehomewarranty.com

Home Inspections in St Petersburg, Tampa, Clearwater, Bradenton, Florida
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Nathan
King
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Joined: 06/17/2014 09:32 PM EDT
Messages: 5236
Location: Carmel, IN
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I believe most let it stand on its own. It has a number on it as well and we field calls all day long.

P. Nathan Thornberry
www.Nathan.tv
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gfricke
The Big Lebowski
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Joined: 06/19/2014 09:51 PM EDT
Messages: 453
Location: St Petersburg, FL
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Perfect

Glenn Fricke
DG Construction & Inspections
727-642-2793
www.dgciflorida.com
www.mystpetersburghomeinspector.com
www.florida-home-inspector.us
www.dgconcierge.com
www.savvyagenttampabay.com
www.hugehomewarranty.com

Home Inspections in St Petersburg, Tampa, Clearwater, Bradenton, Florida
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sreid71
Liger
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Joined: 06/22/2014 09:24 PM EDT
Messages: 15
Location: Yucaipa, ca
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Eric and I try to make contact in case it was overlooked by the agent or client.

Live, Laugh and Love!
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Pete Campbell
Jedi
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Joined: 06/18/2014 10:55 PM EDT
Messages: 1590
Location: Fort Pierce, SE Florida
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I am not doing anything. They know a RC report is coming and should look for it.

Unfortunately, many clients totally ignore important emails.

I don't want them to miss out on a safety repair or rebate. At the same time, I don't want to have my staff lose valuable time trying to help someone find an email that they likely deleted on purpose or went to their spam/junk.

I can hear it now: Can you re-send it? So you do it. They still don't open it. Did you re-send it yet, I don't have it. On and on...

Pete Campbell
Guaranteed Inspections
772-882-9623
ClientCare@GuaranteedInspections.us
http://www.PortStLucieInspections.com
http://www.GuaranteedInspections.us
http://www.GuaranteedInspections.biz



Inspecting Fort Pierce, St. Lucie Village, Lakewood Park, Vero Beach, Indian River Shores, Sebastian, Fellsmere, Fort Drum, Okeechobee, Jensen Beach, Stuart, Palm City, Hobe Sound and Indiantown, Florida.

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Nathan
King
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Joined: 06/17/2014 09:32 PM EDT
Messages: 5236
Location: Carmel, IN
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We track email events in the system the same way ISN does. You're covered.

P. Nathan Thornberry
www.Nathan.tv
Take Your Career to the Next Level > https://youtu.be/hdBCJbl5byo
The #1 Vendor in Real Estate & Home Inspection
www.InspectionSuccess.net
www.RWSwarranty.com
www.InspectorServicesGroup.com
www.RecallChek.com
www.InspectorLab.com
www.InspectionSuperConference.com

Find a Certified Inspection Expert exclusively at www.InspectionCentral.net
Get your E&O Insurance at 20%+ off your current rates at www.RWSinsurance.com
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Bensoelberg
Expert
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Joined: 10/21/2014 06:14 PM EDT
Messages: 204
Location: Bakersfield, CA
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I generally don't do anything. However, if the buyer's agent is new to using us, I will call them to let them know about the recall and give them the opportunity to call their client and verify that they received the notification and understands how to contact the manufacture to get the repair. I feel that calling them and letting them be a part of that really solidifies that real world value of the services that we offer.

Ben Soelberg
www.smrthomeinspections.com
Bakersfield, California
661-747-3337
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